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Frequently Asked Questions

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Q: What kind of items do you sell?
A: We specialize in authentic vintage adult collectibles, including magazines, photographs, films (DVDs & VHS), vinyl records, posters, and other rare memorabilia. All items are genuine vintage pieces.

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Q: What is the condition of your items for sale?
A: Most of our vintage items are in used condition and may show signs of age and normal wear consistent with their age. We provide detailed condition descriptions and clear photos for every listing. Items listed as “New” or “Sealed” are in original, unused condition unless otherwise stated.

We try our best to accurately describe the condition of DVDs in four categories:- New, Like New, Very Good, Acceptable.

Each of these categories may have listings without a case and/or artwork, in which case the listing will show this disclaimer beside the condition. In the case of New listings, it is only acceptable to specify this condition if the disks were originally distributed by their manufacturer unpackaged.

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• New: A brand-new, unused, unopened DVD in perfect condition in its original packaging and with all original packaging materials included.

• Like New: A DVD in perfect condition, in its original case, with its original artwork. A DVD in this condition should be indistinguishable from a new DVD other than it not retaining its original packaging material.

• Very Good: A well cared for DVD in its original case with its original artwork that has been viewed, but remains in very good condition.

• Acceptable: A DVD with or without its original case and artwork, showing external signs of wear, but with a disc or discs that play perfectly.

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Q: Do you test your media items before selling?
A: Yes.

• All DVD discs and VHS tapes are play-tested by us prior to sale unless otherwise stated in the listing.
   

• All vinyl records are play-tested by us prior to sale.
  We cannot be held responsible for variances in the sensitivity between different record turntables, receivers, or other hi-fi equipment.
   

Q: What about DVD region compatibility?
A: We clearly state the region code in every DVD. Please check your DVD player’s region compatibility before purchasing. We are not responsible for incompatibility issues.

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Q: Are your items discreetly packaged?
A: Yes. All orders are shipped in plain, neutral packaging with no indication of the contents or our website name on the outside. Your privacy is our priority.

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Q: How long does it take to process and ship my order?
A: All orders are processed and dispatched within 1–3 business days (Monday to Friday). We do not process or ship on weekends or UK bank holidays.

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Q: What shipping service do you use?
A: We use Royal Mail Tracked for both UK and international orders. You will receive a tracking number by email as soon as your order is dispatched. We do not ship to postal boxes or forwarding agents.

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Q: How long will delivery take?
A:

• UK Domestic: Usually 1–3 business days after dispatch.
   

• Europe: 3–7 business days.
   

• USA, Canada, Australia & New Zealand: 5–12 business days.
   

• Rest of the World: 7–21 business days.
   

These are estimated times and not guaranteed.

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Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that you are responsible for any customs duties, import taxes, or VAT/GST in your country. Some countries have restrictions on adult material — it is your responsibility to check local laws before ordering. Refer to our shipping policy page to ensure we ship to your home country.

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Q: Is my payment information secure?
A: Yes. We use secure, encrypted payment processing. We never store your full credit/debit card details.

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Q: What are your age restrictions?
A: You must be 18 years or older (or the legal age of majority in your country) to purchase from our website. By placing an order, you confirm that you meet this requirement.

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Q: What is your returns or refund policy?
A: Due to the nature of adult collectibles and for hygiene/privacy reasons, we do not accept returns. However, if your item arrives damaged or is not as described, please contact us within 7 days of delivery with photos, and we will do our best to resolve the issue with the courier with your co-operation.

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Q: My package is delayed / lost — what should I do?
A: Please check your tracking first. For UK orders, contact us if it is more than 7 days overdue. For international orders, allow the full estimated delivery window before contacting us. We will work with Royal Mail to investigate lost packages.

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Q: Do you offer combined shipping for multiple items?
A: Yes. If you purchase multiple items, our system automatically combines them into one shipment where possible to reduce shipping costs.

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Q: How can I contact Skirtlift for help?
A: You can reach our customer support via the contact form on our website here. We aim to reply within 24–48 hours during business days.